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Returns Policy

We are confident that you will be pleased with all of our items and have carefully tested our packaging to withstand the rigours of despatch, however if you are unhappy with anything you can return them within 14 days of despatch.

Please make sure all returned items are in their original packing and unused. We will then refund any monies for the items less the postage charges incurred for the sending of the items.

In the unlikely event of you receiving damaged goods from us then please email us at within three days of receipt and return the goods to us, we will then arrange for a refund or replacement and credit you postage.

We cannot be held responsible for goods in transit whilst being sent back to us and ask that you use a recorded (proof) service. Our return address is:

Urban Bar
Highfields Business Park

These terms do not affect your statutory rights.


If you can not find something give us a call +44 (0)1763 244473 and we will try to help.